Booking Conditions

The following booking conditions together with the general information contained on this website form the basis of your contract with Basic Pattaya Co., Ltd. trading as Dok Krai Lakeside Resort. Please read them carefully as they set out our respective rights and obligations. Please note: To make a booking, you may either book online or telephone the hotel direct on the number given within the hotel description.

In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Basic Pattaya Co., Ltd. trading as Dok Krai Lakeside Resort.

Making your booking

To make a booking, you may either book online or telephone the hotel direct on the number given within the hotel description. The person making the booking (“the party leader”) must be at least 18 and must be authorized to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making a booking, the party leader confirms that he/she is so authorized and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to the hotel concerned. Subject to availability, we will confirm your arrangements by issuing a confirmation upon request by fax, email or post. This will be sent to the party leader or your travel agent. Please check this carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.

Rates, Payment, Changes and Cancellation

The following terms apply to bookings:
§ Full credit card prepayment is required for duration of stay
§ Prepayment charged to the credit card between time of booking and day of arrival.
§ The hotel will not refund the payment in the event of a cancellation or non-arrival.
§ No changes can be made to the booking without the hotel levying cancellation charges of the full cost of the booking.

Cancellation charge

Period before departure within which written notification of cancellation is received by us
29 days or more 0% of the cost
15 – 28 days 50% of the cost
0 – 14 days 100% of the cost

Payment

In respect of all arrangements requiring payment prior to the start of the arrangements in question, if we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all monies paid or due at that date and you must pay the cancellation charges shown above depending on the date we reasonably treat your booking as cancelled.

Payment for incidental extras must be made directly to the hotel before you check out.

Your contract

A binding contract between you and the hotel concerned comes into existence when we send your confirmation invoice to the party leader and the terms and conditions of the hotel, in addition to these conditions, will be applicable to the contract. Changes to these Booking Conditions or the General Information shown in our website will only be valid if agreed by us in writing.

The cost of your arrangements

The price of your chosen arrangements will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. Once the actual price of your arrangements has been confirmed, no amendment will be made to it.

Changes by you

Should you wish to make any changes to your confirmed booking, you must notify us as soon as possible. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred or imposed by the hotel will be payable.

Cancellation by you

Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. Your notice of cancellation will only be effective when it is received by us. The cancellation charges of the hotel will apply.

Changes and cancellation by us

If there is a change to or cancellation of your booking we will pass on the new details to you together with any compensation that the hotel may offer.

Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. Please note that not all insurance policies intended for travel overseas are adequate to cover you for the hotel stays featured on our website. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies.

Force majeure

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the hotel in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

Complaints and problems

In the event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform us. Any verbal notification must be put in writing. If you remain dissatisfied, however, you must write to the hotel’s general manager within 28 days of the end of your stay giving your booking reference and full details of your complaint. If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 28 days of the end of your stay. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.

Behavior

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us, together with our own and the other party’s full legal costs, as a result of your actions. Hotels reserve the right at any time to terminate your stay or that of any member of your party due to misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, neither the hotel nor we shall be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.

Special requests and medical problems

If you have any special request, you must advise us at the time of booking. We regret that we can’t guarantee any request will be met unless we have written to you with specific confirmation that it will.

If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If the hotel reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

Guide dogs are welcome at the hotel, but please make us aware of your requirements at the time of booking.

Travel documents

You are responsible for having all proper travel documents and vouchers. If you are unable to travel or complete a stay by reason of not having proper documents you will not be entitled to any refund and we will not be liable for any cost or expense that you may incur as a result.

General information

Child policy

Our free children’s accommodation offer is subject to the availability of a family room, which can accommodate 2 adults, and up to 2 children. One child who are aged 15 and under at the time of their stay. Children’s meals are not included in this offer and will be charged as taken at the hotel. In many cases children’s meals are available from special children’s menus or as children’s portions. Children aged 15 and under in their own room will usually be entitled to a discount off the standard adult rate subject to availability (please check with reservations at the time of booking). All family rooms must be booked and confirmed by telephone on 08457 76 76 76.

For more information on booking a child friendly hotel visit our Family breaks page.

Included in the price
· Accommodation with private en suite bathroom (some rooms may have a shower facility instead of a bath), color TV and tea/coffee making facilities.
· Where breakfast is included in the price a traditional breakfast will be provided each morning.
· All VAT and service charges, where applicable.

Not Included in the price
· Expenses incurred at your hotel, including (but not only) use of minibar, safety deposit box, external phone calls, room service, meals (other than those stated at the time of booking).
· Items of personal expenditure.
· Personal travel insurance.
· Any items not mentioned in ‘Included in the price’.

Hotel information

Hotels may withdraw or change facilities and services. If possible, we will inform you of any changes before you travel if we believe this will have a significant effect on your stay. Our photographs are intended to give you a general impression of the hotel. Variations can occur from room to room.

Rooms & facilities: Hotels may have to redecorate or refurbish when you are visiting, which may mean the temporary closure of public rooms or facilities. Rooms may be twin or double. A double bed may consist of twins pushed or joined together. Hotel rooms may be allocated in any part of the property. All rooms are non-smoking.

Check-in: On arrival, your room is normally available after 2pm (14.00). The reception and entrance to the hotel close at 9pm (21.00) and opens at 7am (07.00).
Car parking: You will find free parking at the hotel.

Swimming pool: The swimming pool is opened 7am (07.00) to 9pm (21.00). Children are only allowed to use the pool when supervised by an adult.

Pets: Pets are not accepted. Guide dogs are specifically excluded from this policy and are welcome.

Website and pricing details

Please note, the information and prices shown on this website may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements, including the price, with us at the time of booking.

Tourist attractions

Please check that attractions are open prior to travelling to the venue.

The information contained on our website is correct to the best of our knowledge. Our website descriptions may refer to activities which are available in the area you are visiting. We have no involvement in any such activities, which are neither run, supervised nor controlled in any way by us. They are provided by local operators who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities. We cannot guarantee accuracy at all times of information given in relation to such activities or about the area you are visiting or that any particular excursion or activity which does not form part of your contract with the hotel will take place as these services are not under ours or the hotel’s control.